WELCOME
  Reliable Partner!

Access your company report here

Reports are currently available in finnish only.

 

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  Customer information

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Frequently asked questions 


What should I do if my organisation’s report has an “Information pending” symbol?

The “Tietoja odotetaan”, or “Information pending”, symbol means that information is either missing from your report or that we are waiting for information, for example from your pension insurance company. Please contact our customer service and supply us with the missing information.


What should I do if my organisation’s report has a “Selvitä” symbol?

The “Selvitä”, or “Clarify”, symbol means that your organisation’s tax and/or pension insurance information need to be clarified. Contact the customer service of the Tax Administration and/or your pension insurance company to find out the reason for the symbol and settle missed payments. Submit payment certificates to Tilaajavastuu to remove the symbol.

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Read all our frequently asked questions here

I have submitted a liability insurance certificate. Why is it no longer visible on my report?

If the insurance period of a submitted certificate has expired, the insurance is no longer visible on your report (if the insurance period on the certificate has been January 1 to December 31, for example). Please contact your insurance company, ask them to send a new liability insurance certificate and send it to Suomen Tilaajavastuu Oy.


How frequently is my company’s occupational healthcare information updated?

Occupational healthcare information is automatically updated if your organisation has one of the following occupational healthcare providers: Promedi, Kuninkaantien työterveys, Mehiläinen, Suomen Terveystalo, Euromedfin Oy, Kristiinamedi Ab, Ipsorum Oy, Lääkärikeskus Aava, Jyväskylän Työterveys Oy, the municipal corporation Vantaan Työterveys, Täsmä Työterveys Oy and PerusTerveys Suomi Oy. In all other cases, you should verify your organisation’s occupational healthcare information regularly. We send our customers an email every 6-8 weeks in which we request them to verify the information or inform us of changes.


What should I do when my company changes insurance provider?

If you change your insurance provider you should always notify Suoman Tilaajavastuu about the changes. If you chande your accident insurance provider, remember to send us a certificate of validation. 

When changing your pension insurance provider, the fastest way to make sure your report is up to date, is to send us a no more than 10 days old certificate of validation. In other cases the pension insurance information is updated directly from the pension insurance provider. Dependant on the insurance provider the information is updated in approximately 2 months.

 

Show everyone that you are a Reliable Partner

The Reliable Partner membership logo may only be used by organisations that have joined the service.

 Download the logo      

The Contractor's Liability Act

The Act obligates a client to check that their contracting partners fulfill their legal obligations.
The client must request background information that is no older than 3 months on their contracting partner. The Contractor's Liability Act applies to leased labour employment and contracts in which the value of compensation, excluding VAT, is more than €9,000. The information stipulated in the Act must be kept by the contractor for at least two years.

Learn more about the Act here

Look how much time your contractor saves per information request!

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The average user of Tilaajavastuu.fi service annually compiles 200 reports on information stipulated in the Contractor's Liability Act. Tilaajavastuu.fi service reduces 13 days’ worth of administrative work a year from the average user.


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Let your customers rate your organisation and make use of their ratings in your marketing. The digital Zeckit widget is free for everyone!

 
Read more about Zeckit here!
 

 

The Tilaajavastuu blog

Read our blog posts (finnish only) and stay up-to-date with our service!

Read our blog here

Don´t hesitate, get in touch with us!

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Ota rohkeasti yhteyttä

Customer Service

0600 301 339

customerservice@tilaajavastuu.fi

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